Mail Surveys Mail surveys work best when a specific group of individuals is being contacted for information and a high response rate can be expected. Mail surveys can be used for ongoing customer satisfaction analysis or to poll a large group of a company's customers about specific topics. We provide a "turn-key" operation for several companies by mailing surveys to new customers at periodic intervals. These on-going surveys determine the level of customer satisfaction in several areas, how they learned about the service, and if they would recommend the service to others. This information is cross tabulated by data already gathered by the company and is used to track changes in customer satisfaction over time and other variables. Services provided: Northeast Marketing Group will work with you to design a survey that will attract a high response rate. We can print and mail the surveys using data provided by your company. Responses will be cross tabulated and presented to you in a written report, data file and presentation.